How the guarantee works
Ask within 7 days of activation. If MIPTV4K will not run properly on your device and our support team is unable to fix the problem, we refund the full amount. The guarantee covers every plan, whatever its length and however many devices it includes. Trying the free trial first is still the best way to avoid surprises.
Situations that qualify
Channels will not play on a supported device, even after you have followed the setup guide and worked through the issue with support.
Buffering keeps happening and support cannot stop it by moving you to another server or changing the player or decoder settings.
A channel that appeared on our channel list on the day you bought is not available.
Situations that do not qualify
You simply change your mind once the service is working, or you ask after the 7-day period has passed.
The problem comes from your own internet connection, blocking by your internet provider, or a device we do not support. We will still do our best to help, and we offer a free trial so you can check compatibility before paying.
The account was closed because the acceptable-use rules in our terms were broken.
Making a claim
Message support on WhatsApp at +212 772 096 856. Include your username and a few words about what is going wrong. Please let the team try a fix first, because most issues are sorted out within a single conversation.
If the problem cannot be solved, we send the refund back through the payment method you used, within 5 business days.
Renewal orders
The guarantee is for your first purchase. When you renew an account that has been working, the new plan is not refundable, since you already know the service runs on your setup. Prices for renewals are on the plans page.
Questions about this policy: message us on WhatsApp +212 772 096 856 or use the contact page.